- Cancellation by the Customer:
a. Cancellations made more than 48 hours in advance of the scheduled activity will receive a full refund.
b. Cancellations made between 24 and 48 hours before the scheduled activity will be eligible for a 50% refund.
c. Cancellations made less than 24 hours before the scheduled activity or no-shows will not be eligible for a refund. - Cancellation by Arenal Extreme Adventure:
a. In the unlikely event that Arenal Extreme Adventure cancels an activity due to weather conditions, safety concerns, or any other unforeseen circumstances, customers will be offered the choice of rescheduling the activity or receiving a full refund.
b. Arenal Extreme Adventure reserves the right to modify or cancel an activity if the minimum number of participants is not met. In such cases, customers will be offered the choice of rescheduling or receiving a full refund. - Changes or Modifications:
a. Customers may request changes or modifications to their activity bookings (e.g., date, time, number of participants) up to 24 hours before the scheduled activity, subject to availability.
b. Arenal Extreme Adventure will make reasonable efforts to accommodate changes requested within the specified time frame but cannot guarantee availability. - Refunds:
a. Refunds for eligible cancellations will be processed within 7-14 business days using the original payment method.
b. Any fees associated with the refund, such as bank charges or transaction fees, will be deducted from the refunded amount. - Contacting Arenal Extreme Adventure:
For any cancellations, changes, or inquiries related to activity bookings, customers can contact Arenal Extreme Adventure directly through their official website, email, or phone number.
Please note that the above cancellation policy is subject to change, and customers are advised to review the specific terms and conditions provided by Arenal Extreme Adventure at the time of booking to ensure they have the most up-to-date information.